Help CenterQ1: Can I use a credit card that is not in my name to make payments?
A1: No, you must use a credit card that is registered in your name for all payments. Using a credit card under a different name will cause delays with account activation and payouts.
Q2: What happens if I use a credit card that is not in my name?
A2: Payments made with a credit card under a different name will cause delays in the activation of your account and any subsequent payouts. This is to ensure compliance with our security and fraud prevention policies.
Q3: Why is it necessary to use a credit card in my name?
A3: Using a credit card in your name helps us verify your identity and ensures the security of transactions. It also helps prevent fraud and ensures compliance with regulatory requirements.
Q4: Can I update my payment information if I accidentally used a credit card under a different name?
A4: Yes, we can refund the original payment for you to replace the transaction with a card under your name
Q5: What should I do if I do not have a credit card in my name?
A5: If you do not have a credit card in your name, we recommend applying for one through your bank or using alternative payment methods that comply with our requirements. Please contact our support team for further assistance.
Q6: How long will the delay be if I use a credit card under a different name?
A6: The length of the delay can vary depending on the verification process. To avoid any delays, always use a credit card that matches the name on your account.
Q7: Are there any exceptions to this policy?
A7: No, there are no exceptions to this policy. All payments must be made using a credit card that is registered in the account holder's name.
If you have any further questions or need assistance, please contact our support team. We are here to help ensure your transactions are secure and compliant.