Help CenterWe attend to all of your needs no matter when they occur!
We believe that every trader is entitled to full support and assistance, whether it is technology inquiries, minor or major concerns, or trading-related queries.
To accelerate the treatment process, please make sure to include as much relevant information as possible, such as a full description of the case, your name, program, and program level, account number, ticket numbers, screenshots, and terminal log files.
Send all information via Email: [email protected] or Head to our website and click the live chat button at the bottom right
For urgent matters, please include the phrase [URGENT] in the email subject line.
During office hours, you may contact us via our chat service, or by telephone.
Office Hours:
Sunday – Thursday: 07:00 – 15:00 GMT ~ Friday: 07:00 – 12:00 GMT